Privacy Policy

Last updated: August 31, 2026

This Privacy Policy explains how Montivelle (Montivelle Solutions Limited) collects, uses and protects personal information. We are committed to respecting privacy and handling data responsibly.

Who we are

We are a Canadian video editing and post-production learning platform based in Vancouver, British Columbia, serving learners worldwide. Our resources cover editing techniques, colour correction, audio synchronisation and motion graphics.

Information we collect

We collect several types of information to provide and improve our services:

• Registration information: name, email address, password and course preferences
• Usage data: pages viewed, session duration and interactions with content
• Contact information: form messages, support requests and user feedback
• Cookie and tracking data: session identifiers and browsing preferences
• Technical information: IP address, browser type and operating system

Legal grounds for processing

We process personal data based on explicit consent given during registration or acceptance of our terms, our legitimate interest in improving services and maintaining platform security, and compliance with Canadian data protection obligations. Each processing activity relies on at least one of these grounds and is carried out transparently.

How we use information

Information is collected for the following purposes:

• Providing, maintaining and improving online learning services
• Personalising learning and recommending relevant courses
• Answering contact and support requests
• Sending important service updates, policy changes and educational announcements
• Analysing platform use to improve learning resources
• Keeping the platform secure and preventing abuse
• Meeting legal and regulatory obligations

Data retention

We retain personal information for the following defined periods:

• Contact form messages: up to 24 months after your last interaction
• Registration and profile information: while your account is active and for 12 months after deletion
• Analytics and cookie data: up to 14 months after collection
• Server logs: up to 12 months after creation
• Course progress data: for 24 months after the course was last accessed

When the retention period ends, we delete or anonymise data unless a legal obligation requires us to keep it.

Your rights

Under Canadian data protection legislation, you have the following rights:

• Access: request access to the personal information we hold about you
• Rectification: correct or update inaccurate information
• Erasure: request deletion of data in certain circumstances
• Portability: receive data in a structured format and transfer it elsewhere
• Withdrawal of consent: withdraw consent to processing
• Objection: object to certain processing activities

To exercise these rights, contact us using the details below.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences and sessions and understand platform use. Session cookies support basic functions, analytics cookies help us understand interactions with learning resources, and preference cookies personalise browsing. You can manage cookies through your browser settings.

Relevant supervisory authority

If you believe we have not respected your data protection rights, you may complain to the relevant Canadian authority, the Office of the Privacy Commissioner of Canada (OPC). You can contact that authority directly without giving up other legal remedies.

Data security

We use technical and organisational safeguards against unauthorised access, alteration, disclosure and destruction of personal information. These include encryption in transit, secure authentication, firewalls and regular security reviews. No internet transmission method is completely secure, so absolute security cannot be guaranteed.

Updates to this policy

We may update this policy to reflect changes in our practices, technology, legislation or other circumstances. Significant changes will be communicated by publishing the revised policy here and updating its date. Continued use of our services after changes constitutes acceptance of the revised policy.